VIRTUOSE SHIPPING POLICIES

Your VIRTUOSE TEAM strives to provide its customers with the best shipping options possible. To this end, we have partnered with DHL&UPS for all our Domestic and International needs.

SHIPPING OPTIONS:

GROUND:

Commercial Delivery [Weekdays only]

Home Delivery [Weekdays, Saturday in most areas, Sunday many areas]

EXPRESS – 2-DAY – 2-DAY AM – STANDARD OVERNIGHT – PRIORITY OVERNIGHT – FIRST OVERNIGHT:

Commercial Delivery [Weekdays plus Saturday in many areas]

Home Delivery [Weekdays, Saturday in most areas]

EXCEPTIONS:

There are a few products, due to their nature, that need to be delivered within 2 days. These are restricted to EXPRESS SHIPPING ONLY. This restriction is noted in the description area of these products. When you order products with this restriction along with products without this restriction, the entire shipment will ship EXPRESS. In many cases, you can save shipping costs by splitting the order into 2 separate orders, one GROUND and one EXPRESS.

GENERAL INFORMATION:

The shipping address must be a physical address. We can’t ship to a PO Box.

The arrival date and time are normally accurate, but not guaranteed, as they are affected by weather, mechanical failure, Holidays, etc.

NOTIFICATIONS:

You will automatically receive shipment details [when shipped, estimated delivery, exceptions, delivered] directly from VIRTUOSE PRP to your email address on file.

DAMAGED PACKAGE:

In the event your package is damaged in shipment, please take pictures, then open the box to determine if any products are damaged. If so, please contact your VIRTUOSE PRP  Representative for further instructions.

MISSING/LATE SHIPMENT:

Please contact your VIRTUOSE PRP  Specialist for any shipments that appear lost or are late.